Survey

1. How do you feel about self-checkout machines?

A. I prefer them

B. I use them if lines are short

C. I prefer a cashier

2. Do you use coupons or discount codes when shopping?

A. Always

B. Often

C. Sometimes

D. Never

3. Do you talk to customer service chatbots?

A. Yes, if it's the only option

B. No, I wait for a human

C. I find them helpful

4. What is your biggest frustration with online shopping?

A. Shipping Costs

B. Inaccurate Product Descriptions

C. Complicated Returns

D. Security Concerns

5. How has your shopping changed in the past 5 years?

A. Much more online

B. Slightly more online

C. About the same

D. More in-store

6. How often do you shop second-hand or refurbished items?

A. Often

B. Occasionally

C. Rarely

D. Never

7. How do you handle unwanted marketing emails?

A. Unsubscribe immediately

B. Delete them

C. Occasionally read them

8. Has a negative review ever stopped you from buying a product?

A. Yes, definitely

B. Yes, if there are many

C. No

9. Do you shop more on weekends or weekdays?

A. Weekends

B. Weekdays

C. No particular pattern

10. How do you manage your loyalty program memberships?

A. Actively use many

B. Use a few key ones

C. Don't pay attention to them